Define Work flow
You can define and set rules for ticket flows. The rules can be set on department, issue type and owner basis.
Employees can raise tickets for different departments per the set workflows. From IT related problems to booking of meeting rooms, all can be addressed via tickets. Employees can track their ticket status and interact with ticket owner via comments.
Workflows can also be set for ticket escalations. In case an employee is not satisfied with the resolve or a ticket remains un attended, it gets escalated to the next level defined.