Will technology make HR less human

Will technology make HR less human?

  • 31st Jul, 2017

With upcoming technology trends and latest patterns, the Human Resource department is steadily moving away from merely managing database to embracing Artificial Intelligence programs. This shift is enabling HR professionals to engage with employees more freely and adapt career coaching and counseling, which can lead to more meaningful interactions within organizations.

There is still some doubts and confusions with regards to the adoption of technology. The main question that arises is ‘Is technology going to make HR less human?’

Well, HR is a profession where the HR experts are expected to be human when they are dealing with the workforce. However, it is not possible in large organizations and in this case technology has come as a life saver to rescue and enable the HR interacting with all employees on one-to-one basis via any mode, like emails or through chats.

Transformation of work culture

The outside world is getting transformed, while the world within the office premises is also following the same footsteps. For example, there was a time when Blackberry was in demand. Then came the iPhone, which changed the rules. This change enabled companies to encourage their employees to bring their own devices. Presently, something similar is happening when we talk about data. There are faster networks at home that are portable and personal.

Learn from customer experience

When it comes to employee engagement, it is very important to learn it from customer experience and think of ways where you can imbibe these experiences in your work culture, especially when it comes to employee engagement. HR personnel should start treating the employees as customers as they are ones with whom the HR executives interact quite frequently. There should be continuous onboarding programs, like it happens in organizations like Amazon. There should be a proper transfer of know-hows about the company to the new birdies as and when required.

Few companies are thinking of introducing chatbots that can help employees in getting the answer within seconds. For example, you ask the chatbot about the balance leave and the answer will immediately appear on the screen through the chatbot window. This means that employees do not have to leave their workstations to get the answer of similar questions.

Before bringing all these technological changes to either the existing platforms or building new ones, it is important to understand customers (in case of companies, they will be employees). And the technology with is built where employees are also engaged has to keep the following two pointers in mind.

Improve HR process efficiency

It is clear that once you acquire new technologies, it would enable meaningful conversations among the HR and employees. This can be easily achieved if there are optimized HR processes. In case of employee appraisal cycle which requires both the employee and the line manager to discuss about the progress over the last 365 days, but if there a possibility where the employee can directly fill in the progress details and puts it into software solution, then probably it will hardly take an hour for processing as well as generation a list of actionable points for the manager.

Introducing intelligent chatbots

It is important to understand how best one can use the chatbot. It is important that you can easily change the behavior that mostly happens if there is a change request in the business process. It is extremely intuitive, which doesn’t require any additional download.

Conclusion

Technology has not been introduced to replace the human touch but to help HR executives by ensuring them that they have ample amount of time and freedom to interact with employees in a more meaningful way via using these upcoming technologies.

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