Performance management is a very tricky space as it directly has a direct impact on an employee. At times, it becomes very challenging to set, measure and review performance in a clear, simple way.
In our year end survey, 60% of the HR managers listed Performance Management as a key challenge that they faced in 2015. While, almost a same number enlisted recruitment as a key challenge too, most agreed that Performance Management was a tough task as it had huge emotional impact on employees too.
Performance Management as a practice, is a complex. It has multiple connotations, too many stakeholders, and at times, in tangible KPIs. This is one area where things cannot be marked as black and white always. Here are some steps that you could consider to make this process a little less complex, a little less challenging:
- Automate the process: This is a big change which most organizations are adapting now. Look for a suitable human resource management system which has a robust performance management module. Go for a system that is simple to use for all employees and gives instant reports.
- KPIs and Goals: Set the KPIs and goals clearly. The best approach is to explain stuff and set expectations in a meeting. Once goals are defined, all KPIs should be transferred to the performance management system.
- Plan short term. Along with long term, year-end goals, define shorter goals for employees too. Something which they can also track month on month. Let the system generate a month end report indicating progress and lack areas.
- Frequent reviews: Don’t leave the reviews for the last minute. Give feedback frequently so that the employee knows what is expected from him and works accordingly. Set your performance management system in such a way that it gives auto alerts to employees when they are short or their goals or are about to achieve them.
- Keep them informed. Share all reports with the team members clearly. Since the data is shared through a performance management system, there is complete transparency and the employee would also know what he has missed or gained. This would help in avoiding any last minute surprises.
- Monitor. Monitor. Monitor. Last but not the least, stay on top of the system. Make sure that all employees, and management, follows the process and shares information through the system. This is the only way to build a transparent performance management process that doesn’t hurt!